This training is targeted at business managers and analysts who want to get up to speed with etom enhanced telecommunication operations map and business process framework from telemanagement forum tmf and learn how to use it in the real world of telecommunication course content. The original business process framework was known as an enhanced telecommunications operations map, or etom. Developed by tm forum, the business process framework grew out of a collaboration between telecommunications companies who were searching for an effective way to communicate with each other. Telecom process telecom business process interfacing. Mega international introduces etom accelerator for telecom. This framework is operator neutral and can be used by service provider with minor changes to make it fit for use. Enhanced telecom operations map etom etom is a map of processes.
The business process framework is an operating model framework for telecom service providers in the telecommunications industry. Process modeling walkthrough of several major customercentric, endtoend process flows that have been defined by, and how these can be composed of etom process elements. It was felt this would remove any artificial concerns about using the etom in non telecommunications environments and broaden the uptake and adoption of the business process framework etom. As with other sets of business standards, etom is regularly updated. The business process framework for the ics industry v3. This paper provides a highlevel overview of the enhanced telecom operations map etom business process framework. The model describes the interaction of processes between different stakeholders in the telecommunications value chain. Orbus software s togaf certified iserver tool for enterprise architecture frameworks helps. All documents approved by the tm forum as well as those previously. The endtoend processes represent 400 sub processes, some of which are reusable across process areas. Improvement of businessactivities in telecommunication. Download scientific diagram etom level 1 and 2 processes within level 0 process operations real options in telecom infrastructure projects a tutorial. Business process framework etom is a business process modeling standard for the telecom service providers.
The business process framework for the information and communications services industry gb921 v3. See more ideas about enterprise architecture, business and business architecture. Tom was extended and superseded by the etom enhanced telecom operations map, gb921 v6 model. Trainingbox bangalore provides list of best etom certification training institutes with course fees, placement training support along with training class. Aug 10, 2014 etom business process framework enhanced telecom operations map. The frameworks used in telecom industry are covered in the course. The enhanced telecom operations map, referred to hereafter as the tm forum etom business process framework, or simply the etom framework, supercedes the tm forum telecom operations map tom, gb910 version 2.
In addition, the model provides mapping to the services decomposition model, which displays the business service operations. Find the options best suited to your business needs. Barry graham gives a brief summary of tm forums business process framework etom. The etom business process framework enhanced telecommunications operations map is a guide to best practices for business process management in the telecommunications industry. Business process framework etom from wikimedia commons, the free media repository. We will walk through this evolution because it introduces us to modeling innovations added organically along the way, that have been absorbed into the etom framework that stands today. Enhanced telecom operations map etom the business process language of ngoss in use by hundreds of companies around the world,accepted as a formal standard by the itut, and translated into 6 languages, the etom is truly the business process heart of the tm forums new generation operations systems and software ngoss framework. Frameworx contracts can be seen as extensions of application programming interface api specifications. Telecommunications business process etom flows youtube. This framework is independent of organization, software tools, infrastructure, and services. Shows the etom reference model and its component processes. The architecture model describes the basis of the business process manager telecom pack capability model decomposition perspective based on the tmf etom process decomposition framework etom. At its most basic, etom is a blueprint for telecom companies to implement enterprise practices.
In many ways it is similar to tam but is somewhat more detailed, identifying tasks rather than just applications. The enhanced part of the title illustrates the focus on cuttingedge telecom technologies, such as dsl, broadband, and internetrelated telephony. For example the supply chain council, the it infrastructure library. The model describes the required business processes of service providers, and defines key elements and how they should interact the business process framework etom is a standard maintained by the tm forum, an association for service providers and their suppliers. Will help to uncover existing processes defines processes that.
The tm forum enhanced telecom operations maptm or etom for. By submitting the form you agree to orbus software processing your data and agree to our terms and conditions. For example, the resource management task that must be completed in a fulfilment process. Business process framework etom fundamentals learn a common, businessled approach to rationalize the processes that run your business. Industryagreed, business solution framework for next generation ossbss driven and managed by tm forum. Enroll today for etom certification training in bangalore.
Tmf aims that service providers utilize the business process framework etom. Business process framework etom archives tm forum inform. For suppliers, the etom framework outlines potential boundaries of software components, and the required functions, inputs, and outputs that need to be supported by products using the. While both etom and itil are process frameworks, a highlevel comparison of their differences can be summarized as followings. Process framework the enhanced telecom operations maptm is an ongoing tm forum initiative to deliver a. The business process framework etom is a critical component of frameworx and is the tm forums blueprint for enabling successful business transformation. It provides a logical grouping of processes for building bpm solutions. Service desk software are badly needed in the telecom side of the large companies and now itil is officially part of etom v8, addressing the service support areas. Enhanced telecom operations map business process framework for telecom service providers. It is a comprehensive, industryagreed, multilayered view of the key business processes required to run an efficient, effective and agile digital enterprise.
At the overall conceptual level, the etom framework can be viewed as having three major process areas. Business managers, enterprise solution architects, process practitioners and quality. The model describes the required business processes of service providers, and defines key elements and how they should interact. Enhanced telecom operational map etom overview the business process framework also known as etom is a widely deployed and accepted model and framework for business processes in the information, communications and entertainment industries. Briefly, etom is a reference framework that categorizes all the business activities that a service provider performs. We also take a closer look at what advantages etom actually has over itil the standard framework of the it industry. A practical approach to the operation of telecommunication. The business process framework etom is a critical component of the open digital framework, tm forums blueprint for enabling successful business transformation. The business process framework etom is a standard maintained by the tm forum, an association for service providers and their suppliers in the telecommunications and entertainment industries. It is a set of standards, models and best practices. On the other hand, it gives a good of the telecom company structure. Every reference model is intended as a guide only, of course, and must be adapted to the individual circumstances of your organization. Includes tools and guidance for service providers, suppliers and systems integrators business process, systems and software integration maps. A practical approach to the operation of telecommunication services driven by the tmf etom framework hou jiejin.